Terms Of Service

Terms of Service | Loft Home Energy Co.

Effective Date: September 16, 2026 Last Updated: September 22, 2026

Welcome to www.lofthomeenergy.com. Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using our website, digital portals, mobile applications, or online energy evaluation tools, including our 15-Minute Energy Profile (collectively, the “Sites”), or engaging with the independent home energy planning and advisory services provided by Loft Home Energy LLC (“Loft,” “we,” “us,” or “our”) (collectively, the “Services”).

By accessing or using our Sites or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, do not access or use our Sites or Services.

1. INDEPENDENT ADVISORY & NON-LICENSED STATUS DISCLAIMER

Loft Home Energy LLC is an independent home energy planning and advisory firm organized under the laws of Utah and registered as a foreign limited liability company in California.

  • No Contractor License: Loft does not hold, and does not represent that it holds, a contractor’s license in any jurisdiction.

  • No Installation Services: Loft does not perform equipment installations, roof work, or electrical contracting.

  • No Hardware Manufacturing: Loft does not manufacture solar panels, battery energy storage systems, or related hardware.

  • Installer Partner Model: Projects originated or brokered through Loft are contracted, installed, serviced, and warranted solely by independent, licensed installer partners under their own contractor licenses, permits, and customer agreements. Loft matches homeowners with installer partners but is not a party to the installation contract between the homeowner and the licensed installer.

2. ELIGIBILITY AND USE OF SERVICES

By using our Sites and Services, you represent and warrant that:

  • You are at least 18 years of age and possess the legal capacity to enter into binding agreements.

  • You are the owner of the residential property being evaluated or have explicit authorization from the property owner to request home energy advisory services.

  • All information you submit to Loft, including home energy details, utility provider selection, mobile phone number, and contact information, is accurate, current, and complete.

3. DIGITAL TOOLS AND ENERGY ESTIMATES DISCLAIMER

Our digital tools, including the 15-Minute Energy Profile, custom energy plans, battery storage capacity modeling, and utility rate analyses, are provided as educational and planning aids:

  • Estimates Only: All calculations regarding energy production, bill savings, battery backup durations, rate optimization, and government/utility rebate eligibility are projections based on available usage data, current rate schedules, and third-party software modeling.

  • No Guarantee of Savings or Payback: Utility rate schedules, net metering rules, solar production, weather patterns, and home energy consumption habits vary. Loft does not guarantee specific utility bill reductions, dollar savings, or payback periods.

  • Utility Rule Changes: Electric utility companies and state regulators frequently update rate tariffs and buyback policies. Custom energy plans reflect information available at the time of evaluation.

4. COMMUNICATIONS, EMAIL OPT-INS, AND SMS/MOBILE TERMS

By submitting your contact information, requesting an energy profile, or completing a form on our Sites, you agree that Loft may contact you via email, phone, or direct mail regarding your home energy inquiry.

A. Email & Transactional Communications

  • Transactional Messages: We may send administrative, project status, and service-related communications necessary to deliver our advisory services.

  • Marketing Communications: Promotional emails and newsletter updates are sent in accordance with applicable anti-spam laws. You may opt out of receiving commercial emails at any time by clicking the "Unsubscribe" link in any promotional email or by contacting us at support@lofthomeenergy.com.

  • No Implied Marketing Consent: Browsing our website does not constitute consent to receive marketing emails. Explicit form submissions or opt-in checkboxes govern marketing communications.

B. SMS / Text Messaging Terms

By providing your mobile phone number and opting in to receive SMS text messages from Loft Home Energy LLC, you agree to the following Mobile Terms:

  • Types of Messages: You may receive transactional text messages, appointment reminders, project status alerts, custom energy profile notifications, and customer support responses. If you explicitly opt in to marketing text communications, you may also receive updates regarding utility rebate funding, energy management tips, and special offers.

  • Message Frequency: Message frequency varies depending on your interactions with us, account activity, and project status.

  • Cost: Message and data rates may apply under your wireless carrier plan. Loft does not charge a fee for sending or receiving text messages, but standard message/data rates from your carrier may apply. Carriers are not liable for delayed or undelivered messages.

  • How to Opt Out: You can cancel and opt out of receiving SMS text messages from Loft at any time by replying STOP to any text message you receive from us. You will receive a single confirmation message verifying that you have been unsubscribed.

  • How to Get Help: If you need assistance or have questions regarding our text messaging service, reply HELP to any text message, call us at (619) 560-5464, or email us at support@lofthomeenergy.com.

  • Privacy & Non-Disclosure: Your mobile phone number and SMS opt-in consent will strictly be kept confidential and will not be sold, shared, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

  • Customer Support Contact: Customer support for text messaging services is available via phone at (619) 560-5464 or email at support@lofthomeenergy.com.

5. INTELLECTUAL PROPERTY RIGHTS

The Sites, including all brand assets, logos, trademarks, wordmarks ("Loft," "Loft Home Energy Co."), software code, page designs, copy, images, 15-Minute Energy Profile digital tools, custom plan templates, and instructional frameworks (collectively, "Loft Content"), are owned by Loft Home Energy LLC and protected by United States and international copyright, trademark, and trade secret laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and view Loft Content strictly for personal, non-commercial use in evaluating home energy options. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercialize any Loft Content without prior written consent.

6. PROHIBITED USER CONDUCT

When accessing or using our Sites and Services, you agree NOT to:

  • Use the Sites for any unlawful, fraudulent, or unauthorized purpose.

  • Scrape, crawl, harvest, or extract data from our Sites or digital planning tools using automated tools, bots, or spiders.

  • Attempt to reverse engineer, decompile, or disassemble any aspect of our website, algorithms, or energy planning tools.

  • Probe, scan, or test the vulnerability of our network, servers, or database systems.

  • Impersonate any person or entity, or misrepresent your affiliation with a homeowner or organization.

  • Transmit viruses, malware, trojan horses, or other harmful computer code.

7. THIRD-PARTY LINKS AND LICENSED INSTALLER PARTNERS

Our Sites may contain links to third-party websites, utility portals, equipment manufacturers (e.g., Tesla Powerwall), or financing partners. These links are provided solely for convenience. Loft does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party website.

Any contract for hardware purchase, solar/battery installation, equipment warranty, or financing is entered into directly between you and the third-party installer or lender. Loft is not liable for installation delays, property damage, workmanship defects, or contractual disputes arising from services performed by third-party installer partners.

8. DISCLAIMER OF WARRANTIES

THE SITES, SERVICES, CONTENT, AND DIGITAL PLANNING TOOLS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, LOFT HOME ENERGY LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LOFT DOES NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOFT HOME ENERGY LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOSS OF PROFITS, SAVINGS, DATA, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITES, SERVICES, ENERGY PLANS, OR THIRD-PARTY INSTALLER SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL LOFT’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITES EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Loft Home Energy LLC, its members, managers, officers, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms of Service or applicable law.

  • Your misuse of the Sites or Services.

  • Any false or inaccurate information provided by you during the home energy planning process.

11. DISPUTE RESOLUTION AND BINDING ARBITRATION

Please read this section carefully, as it affects your legal rights regarding binding individual arbitration.

  • Informal Resolution: Prior to filing any legal claim or arbitration, you and Loft agree to attempt to resolve any dispute informally by contacting support@lofthomeenergy.com or calling (619) 560-5464 with a written description of the dispute.

  • Binding Arbitration: If unresolved within sixty (60) days of written notice, any dispute, claim, or controversy arising out of or relating to these Terms, the Sites, or the Services shall be settled by binding individual arbitration before a single arbitrator under the commercial arbitration rules of a recognized dispute resolution provider.

  • Seat of Arbitration: The seat of arbitration shall be Salt Lake County, Utah.

  • Class Action Waiver: YOU AND LOFT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by, construed, and enforced in accordance with the laws of the State of Utah, without giving effect to any conflict of laws principles that would dictate the application of another jurisdiction's laws.

13. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time in our sole discretion. All updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Sites or Services following the posting of updated Terms constitutes your binding acceptance of those changes.

14. CONTACT INFORMATION

If you have questions, comments, or legal notices regarding these Terms of Service, please contact us at:

Loft Home Energy LLC Attn: Legal Department 2342 E 8240 S Ogden, UT 84405

Phone: (619) 560-5464 Email: support@lofthomeenergy.com Website: www.lofthomeenergy.com